REFUND POLICY
1. Rental Refunds
Refunds for rentals depend on the timing and nature of the cancellation. Full refunds are typically available when cancellations are made well in advance of the scheduled pickup time. Partial refunds may apply for late cancellations or early returns, while no refunds are issued for no-shows or violations of rental terms.
2. Vehicle Purchase Refunds
Refund policies for vehicle purchases are determined by the respective sellers or dealerships. Torque acts as a platform and does not guarantee refunds once a purchase is completed. Buyers are encouraged to review seller-specific terms before finalizing transactions.
3. Payment Refund Timeline
Approved refunds are processed within a standard timeframe, typically ranging from a few business days depending on the payment provider. Delays may occur due to banking processes or external factors.
4. Non-Refundable Charges
Certain charges, including service fees, processing fees, and optional add-ons, may be non-refundable. These will be clearly indicated at the time of booking or purchase.
5. Exceptions
In special cases such as technical errors, service disruptions, or verified disputes, refunds may be granted at our discretion. Each case is reviewed individually to ensure fairness.
6. Contact for Refunds
For refund-related inquiries, users can contact our billing or support team. We aim to resolve all concerns promptly and transparently.
